Privacy Policy
(Last Updated 09/04/18)

The privacy of our site visitors and members is important to us and we take care to safeguard it. This Privacy Policy tells you what to expect when your personal information is collected on the Xsortal websites provided by Xsortal Ltd.

Xsortal Ltd is known as the Data Controller of the personal information you provide to us, and we are registered with the Information Commissioner’s Office under registration number Z1159285.

By using this website, you consent to the collection and use of your personal information as described in this Privacy Policy.

How Your Personal Information Is Collected and Used

The following explains what kind of personal information is collected on our website and how it is used.

Personal Information you provide

We collect personal information you provide when you complete our online forms on the Xsortal websites. This includes but is not limited to personal information provided when you register to receive email notifications or to access specific content, register as a member, purchase membership content/services, submit an enquiry or request further services via our websites.

We may also collect personal information you provide when you correspond with us by email, phone or otherwise. This includes when you contact us with an enquiry, complaint or to report a problem with our websites.

The personal information you provide may include, but is not limited to, your name, address, email address and telephone numbers.

The personal information collected is processed and used to enable the proper operation of our website, in the following ways:

  • To identify you.
  • To process and manage your registration, orders, requests and enquiries including to provide access to our services, send you requested information and to contact you with other service information.
  • To ensure the security of our website and services
  • To maintain backups of our databases.
  • The personal information collected is also processed and used to enable us to fulfil a contract between you and Xsortal, in the following ways:

  • To supply purchased services
  • To keep proper records of the transaction
  • Your personal information may also be processed and used to protect our rights or property and that of our users and, where appropriate, to comply with legal obligations.

    We may also process and use your personal information for marketing purposes, or to send you promotional materials or communication regarding services provided by entities we feel may be of interest to you.

    Personal Information collected automatically When you visit our websites we automatically collect information about your computer and your visit to our website using our analytical tracking system and information sent via your web browser.

    The personal information collected automatically includes standard internet log information, and includes but is not limited to:

  • Your IP address (a number that is assigned to your computer or other access devices automatically when you use the Internet) which is logged by our servers when you visit a particular web page on the Xsortal websites. We process and use this information for the purpose of systems administration, or to gather broad demographic information.
  • Your browsing history and website navigation paths including access times and web page visited which is logged when you visit the Xsortal websites. We do not follow your browsing path outside of the Xsortal websites.
  • The personal information collected is processed and used to enable us to monitor or improve our website and services, in the following ways:

  • To carry out systems administration
  • To analyse the use of our website and services
  • To resolve technical user queries
  • Use of Cookies

    Cookies are small text files which are sent from our website to your computer or other access devices, they allow a website to recognise you when you visit. We use cookies to enhance the user experience and deliver personalised content. For more information on cookies, please read our Cookie Policy.

    Cookies do not normally contain any information that personally identifies a user, but personal information that we store about you may be linked to information stored in and obtained from cookies.

    Control and Access to Your Personal Information

    You can access, correct any inaccuracies and update any personal information that we hold about you or change your marketing preferences in the My Account section of the website or by contacting us.

    You may also request a copy of the personal information we hold about you in writing at any time, but we may charge a fee of £10 to meet our costs in the provision of this information, and will require proof of your identity (we will generally accept a certified copy of your passport plus an original copy of a utility bill).

    We will normally request your consent in advance if we intend to use your personal information for marketing purposes, or we will provide an opportunity for you to opt-out of the use of your personal information for marketing purposes. You can prevent such processing by not ticking certain boxes on the forms we use to collect your personal information or at any time by contacting us.

    If you wish to be removed from the Xsortal database or no longer wish to receive other information emails from Xsortal, please write to us/contact us.

    Sharing Your Personal Information

    We may share your personal information with our third party service providers and other associated organisations. For example:

  • We may share your transaction information with payment service providers, to handle your membership payments on our Xsortal websites.
  • We may share your service request details with selected third party suppliers of services to enable them to contact you to offer and/or provide the services you requested.
  • We may share your enquiry details with third party service providers that act on our behalf to deliver a service or respond to your enquiry.
  • We may share your personal information with other third party service providers and sub- contractors who handle and process information on our behalf.
  • We will only disclose the information that is necessary to fulfil the purpose. We will not share your personal information with others for marketing purposes without your consent.

    For more information on how these third parties use personal information, please read their privacy policies.

    Your personal information may also be disclosed or shared in order to comply with any legal obligation or requests, to enforce our terms of use, and protect the rights and property of Xsortal, its users and others, and with our professional advisers for the purpose of obtaining professional advice.

    In the event of a sale of some or all of our business and assets, we may also transfer your personal information to a third party as part of the sale.

    Where we use plug-ins or other services from other third party organisations, such as Facebook or Twitter. Personal information these other organisations collect is governed by their own privacy policies.

    Where Your Personal Information Is Stored

    For operational reasons the personal information we collect from you may be transferred, stored or processed at a destination outside of the European Economic Area (EEA) by Xsortal or our service providers. For instance, we have hosting facilities for our websites in the USA. The laws in some countries may not provide as much protection for your information as in the EEA. By submitting your personal information, you acknowledge and agree to this transfer, storing or processing. We will take reasonable steps to ensure that your personal information is kept securely and in accordance with this privacy policy.

    If you use our services while you are outside the EEA, your information may be transferred outside the EEA in order to provide you with those services.

    How Long We Keep Your Personal Information

    Your personal information will be retained, only for as long as necessary to fulfil the purpose for which the information was collected, or as required by law, after which it will be deleted from our systems.

    Typically, your personal information will be kept:

  • For the duration of your membership and a minimum of 7 years from the end of your membership.
  • Until you notify us that you no longer wish to receive notifications, updates and marketing that you subscribed to. Please note that we need to keep some basic information to note that you have unsubscribed.
  • For 2 years from end of your enquiry or complaint.
  • How We Protect Your Personal Information

    Xsortal takes all reasonable measures to protect your personal information whilst it is in our care.

    We have commercial standards of technology and operational security measures in place to protect from the loss, unauthorised access, disclosure, misuse and alteration of the personal information under our control.

    We use computer safeguards, including but not limited to, firewalls, two factor authentication and data encryption as well as physical access controls to our buildings and files.

    Where we use usernames and passwords to enable you to access certain area of our websites, you are responsible for keeping this username and password confidential and we ask that you do not disclose or share your username and password with anyone.

    Children’s Privacy Protection

    The Xsortal websites are not designed for or intentionally targeted at children aged 16 or under. If you are aged 16 or under, please get your parent/guardian’s permission beforehand whenever you provide us with any personal information.

    Links to Other Websites

    This website contains links to other websites run by other organisations. Xsortal is not responsible for the privacy practices or the content of other websites. Please refer to the privacy policies of the respective site.

    Complaints about the Use of Personal Information

    If you want to make a complaint about the way we have processed your personal information, you can write to us using the contact details below.

    If you are not satisfied with our response or believe we are not processing your personal information in accordance with the law you can complain to the Information Commissioner’s Office (ICO), https://ico.org.uk.

    Changes to our Privacy Policy

    We may modify or amend this Privacy Policy from time to time to reflect any changes to our privacy practices or in accordance with changes to legislation. We will post the changes on this page so that you always know what information we collect and how we use it, so please check back frequently.

    How to Contact Us

    If you have any questions regarding this Privacy Policy, you can:

    Email us at:
    support@xsortal.com

    Or write to us at:
    Customer Support
    Xsortal Ltd
    Kimberley House
    17 Back Bridge Street
    Manchester
    M3 2PB
    United Kingdom

     
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    The Xsortal is not responsible for the content of external links.